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The Branding Media

• Grow your business with result-driven Digital Marketing • Get high-quality leads with Google Ads & Meta Ads • Boost your brand visibility with SEO & Social Media Marketing • Call us now: +91-85588-58855 • Grow your business with result-driven Digital Marketing • Get high-quality leads with Google Ads & Meta Ads • Boost your brand visibility with SEO & Social Media Marketing • Call us now: +91-85588-58855
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Refund, Cancellation & Return Policy

Last Updated: September 4, 2026

At The Branding Media, we are committed to providing high-quality digital marketing, advertising, SEO, website development, branding, and related digital services to our clients. Since our services are primarily digital and customized according to individual business requirements, our refund and cancellation terms are outlined below.

1. Service Payments

All payments made for our services are considered confirmation of the client’s acceptance of the agreed scope of work, pricing, and service terms.

Services may include, but are not limited to:

  • Search Engine Optimization (SEO)

  • Google Ads Management

  • Meta/Facebook & Instagram Ads Management

  • Social Media Marketing

  • Website Development

  • Shopify Website Development

  • Branding & Creative Services

  • Digital Marketing Consultancy

  • Other customized digital marketing services

2. Refund Policy

Payments made for digital marketing or other professional services are generally non-refundable once the service has been initiated.

However, in exceptional circumstances, a refund may be considered at the sole discretion of The Branding Media, depending on the nature of the service, work already completed, and applicable terms agreed with the client.

Any approved refund will be calculated after deducting the value of services already delivered, work completed, third-party expenses, advertising expenses, transaction/payment gateway charges, and other applicable costs.

3. Cancellation Policy

Clients may request cancellation of a service by contacting us through our official contact details.

If a cancellation request is received before the commencement of the service, the request may be reviewed for eligibility for a refund.

Once work has commenced, cancellation will generally not qualify for a refund for the completed or ongoing portion of the service.

For recurring services such as SEO, Google Ads management, or social media marketing, cancellation will be effective from the next billing/service cycle unless otherwise agreed in writing.

4. Advertising Budget

For paid advertising services, any amount paid or allocated towards Google Ads, Meta Ads, or other third-party advertising platforms is separate from our service/management fee.

Once an advertising budget has been deposited, utilized, or committed to a third-party advertising platform, it may not be refundable by The Branding Media. Any refund or credit relating to unused advertising funds will be subject to the policies and procedures of the respective advertising platform.

5. Website Development & Digital Projects

For website development, Shopify development, branding, or other customized projects, payments may be divided into milestones as mutually agreed with the client.

Once a milestone or stage of work has been completed and delivered, the corresponding payment will generally be non-refundable.

Third-party costs such as domain registration, hosting, premium themes, plugins, applications, software licenses, stock assets, or other external services are non-refundable once purchased or activated.

6. No Guarantee of Specific Results

Digital marketing results may vary depending on competition, industry, market conditions, advertising platforms, website performance, customer behaviour, and other external factors.

Therefore, payment refunds will not be provided solely because a particular ranking, number of leads, sales figure, ROI, or other specific marketing result was not achieved, unless a specific written agreement states otherwise.

7. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment or pays an incorrect amount, they should contact us as soon as possible with the payment details.

After verification, eligible duplicate or excess payments may be refunded to the original payment method, subject to applicable payment gateway and banking processing timelines.

8. Refund Processing

Where a refund has been approved, it will normally be processed through the original payment method used by the customer, subject to applicable payment gateway and banking procedures.

The time taken for the refunded amount to reflect in the customer’s account may depend on the customer’s bank, card issuer, UPI provider, or payment service provider.

9. Return Policy

As The Branding Media primarily provides digital and professional services, physical product returns are generally not applicable.

Where a specific physical product or deliverable is supplied as part of a separate written agreement, any applicable return terms will be communicated to the customer before purchase.

10. Dispute Resolution

If you have any concern regarding a payment, service, cancellation, or refund, please contact us directly so that our team can review and resolve the matter.

We encourage customers to contact The Branding Media before initiating a payment dispute or chargeback.

11. Contact Us

For any questions regarding refunds, cancellations, or payments, please contact us:

The Branding Media
Website: thebrandingmedia.com
Phone: +91-85588-58855

We reserve the right to modify this Refund, Cancellation & Return Policy at any time. Any changes will be published on this page with the updated date.